Effective Date: September 1, 2025

This Refund & Cancellation Policy outlines the terms regarding payments, cancellations, and refunds for services, programs, or offers purchased or booked through the Campus Captain website (https://campuscaptain.com). By interacting with or purchasing through our website, you agree to the terms specified below.

Note: Program- or service-specific agreements may include separate refund and payment terms, which will override this general policy.

1. Payment Regulations

Payments can be made through Credit Card, Debit Card, UPI, Net Banking, Wallets, and International Gateways, depending on your location and availability.

By using any payment method, you acknowledge that Campus Captain is not responsible for:

• Unauthorized or fraudulent transactions.

• Bank-imposed transaction limits or failures.

• Technical/payment issues beyond our control.

• Payment declines due to bank or gateway policies.

2. Booking & Payment Structure

• Advance Payment: A minimum advance is required to confirm participation, registration, or booking for any program, service, or offer.

• Balance Payment: The remaining balance, if applicable, must be cleared before the commencement of the program or delivery of the service.

Late Payment Clause:

• Delays may result in suspension or cancellation of registration until payment is completed.

Third-Party Costs:

• Any external expenses incurred on behalf of the user (e.g., event materials, program kits, or outsourced resources) are non-refundable.

3. Cancellation & Refund Policy

User-Initiated Cancellation:

• If a booking or registration is canceled before confirmation or payment processing, a full or partial refund may be provided, less administrative fees.

• Once a program, session, or service has started, no refunds will be issued.

Campus Captain-Initiated Cancellation:

• In rare cases where Campus Captain cancels a program, event, or offer for operational reasons, a refund will be processed to the original payment method within 14 working days.

Failed Transactions:

• If a payment transaction fails but funds are debited, the amount will be refunded within 14–15 working days. Contact us with your transaction reference if not received.

Third-Party Costs:

• Costs for external vendors, program materials, or any third-party services are non-refundable under any circumstances.

4. Revisions & Changes

• Minor changes or rescheduling requests are accommodated where possible, subject to availability.

• Major changes, additional sessions, or extended services may be treated as separate bookings with associated costs.

5. Legal & Dispute Resolution

• All disputes will be governed by the laws of Tamil Nadu, India.

• Any unresolved disputes will be settled through arbitration in Chennai, India, according to local arbitration laws.

• Campus Captain will not be held liable for indirect losses, third-party failures, or interruptions caused by user delays or dependencies.